Shipping Policy

Last updated: 30 October 2026

We ship worldwide using trusted carriers and logistics partners. Shipping methods, including whether tracking is provided, are assigned automatically based on the fulfillment location, destination, and order eligibility.

Orders may be fulfilled from Italy, the United States, or another fulfillment location, depending on the product, stock availability, and destination country.

This Shipping Policy forms part of our Terms of Service and should be read together with our Return and Refund Policy.

Nothing in this policy limits or excludes any mandatory consumer rights that may apply under the laws of your country of residence, including rights relating to delivery, non-delivery, damaged goods, defective goods, incorrect goods, returns, refunds, or legal guarantees.

1. Shipping Methods and Fulfillment Locations

Orders Fulfilled from the United States

Some international orders, especially English-language physical products, may be fulfilled from the United States through our logistics partner, Studio 2 Publishing.

Shipments fulfilled from the United States are usually handled by FedEx and, in some cases, USPS or another available carrier. Tracking is provided whenever available.

For certain orders fulfilled from the United States, import duties and taxes may be included in the final price shown at checkout. When duties and taxes are included at checkout, no additional customs duties or import taxes should normally be required upon delivery for those charges.

If a carrier or customs authority requests additional charges on an order where duties and taxes were shown as included at checkout, please contact us as soon as possible before paying, where reasonably possible.

Orders Shipped from Italy

Orders shipped from Italy to destinations outside Italy are usually shipped via DHL Express or another available international carrier.

DHL Express provides fast, trackable delivery and usually manages the required shipping and customs documentation for international shipments.

Orders shipped within Italy are usually shipped with Poste Italiane or another available domestic carrier.

Free untracked shipping within Italy: For orders delivered to an address in Italy and dispatched from Italy, free untracked shipping is applied automatically if the order does not qualify for free tracked shipping. Untracked delivery does not include a tracking number, online shipment updates, or carrier tracking-based delivery confirmation. This service does not apply to orders dispatched from the United States or other countries, even if the delivery address is in Italy.

For qualifying orders dispatched from Italy to addresses within Italy, free tracked shipping is applied automatically when the applicable minimum purchase threshold is reached. Adding eligible items to your order may help you reach this threshold. Tracking provides greater visibility and helps with investigating delivery issues.

Shipping methods, applicable conditions, and costs are calculated and displayed automatically at checkout. Customers do not manually select a shipping method.

2. Estimated Delivery Times

Estimated delivery times after dispatch are generally:

• Italy: 2-6 business days;

• EU countries: 3-7 business days;

• United States, Canada, Australia, and other international destinations: 3-14 business days, depending on the shipping method and destination.

Delivery times are estimates only and are not guaranteed unless expressly stated at checkout.

Actual delivery times may vary due to destination country, carrier workload, customs processing, local postal conditions, holidays, weather, strikes, public emergencies, force majeure events, remote-area delivery, incorrect shipping information, unpaid import charges, or other circumstances beyond our reasonable control.

Pre-orders, crowdfunding-related products, limited editions, split shipments, and products fulfilled by third-party partners may have different processing or delivery timelines. Any relevant information will be provided on the product page, at checkout, or by email where applicable.

3. Order Processing

We aim to process and dispatch orders as quickly as reasonably possible.

Processing times may vary depending on stock availability, product type, fulfillment location, order volume, holidays, pre-order status, or third-party fulfillment schedules.

If an item is unavailable, delayed, or cannot be fulfilled, we may contact you to arrange a replacement, partial shipment, cancellation, refund, or another suitable solution in accordance with applicable law.

4. Tracking and Delivery

Tracking is provided when the automatically assigned shipping method includes it. For orders delivered within Italy and dispatched from Italy, shipping is untracked unless the order qualifies for free tracked shipping.

For tracked shipments, a tracking link is usually sent by email once the order has been dispatched. Tracking updates may take time to appear after dispatch, especially during weekends, holidays, customs processing, or carrier handoff between countries.

For untracked shipments, we cannot provide a tracking link, in-transit status updates, or tracking-based delivery confirmation. Without tracking, we may be unable to determine a parcel's location or obtain detailed information from the carrier if delivery is delayed. Untracked shipping does not include these tracking features, as clearly disclosed before purchase.

The automatic assignment of untracked shipping does not waive your statutory consumer rights. Any loss, non-delivery, or damage will be handled in accordance with applicable law and our Return and Refund Policy. Tracking improves shipment visibility but does not guarantee delivery.

Carriers may offer additional delivery options, such as delivery rescheduling, delivery instructions, address changes, signature on delivery, or delivery to a local pickup point. These options depend on the carrier, destination country, and assigned shipping method.

Where the carrier offers signature on delivery, we recommend using it for added security, especially for high-value orders, apartment buildings, shared mailboxes, business addresses, or locations where unattended delivery may be unsafe.

5. Address Accuracy

You are responsible for providing complete and accurate shipping information at checkout, including name, street address, building number, apartment number, postal code, city, province or state, country, email address, phone number, and any additional delivery details required in your country.

We are not responsible for delivery issues, delays, failed deliveries, returns, losses, customs issues, or additional costs caused by incorrect, incomplete, outdated, or misleading shipping information provided by the customer, except where required by applicable law.

If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed, packed, shipped, or handed to a carrier.

6. PO Boxes, Pickup Points, and Restricted Addresses

Some carriers, including DHL Express, may not deliver to PO Boxes, parcel lockers, military addresses, forwarding addresses, or incomplete addresses.

If delivery to a PO Box, pickup point, parcel locker, military address, island location, remote area, or similar address is required, please contact us before placing your order through our contact page.

If the assigned shipping method cannot deliver to the address provided, we may contact you for an alternative address, use another available carrier, cancel the order, or refund the order before shipment.

7. Failed Delivery, Unclaimed Packages, and Returned Shipments

If a carrier cannot complete delivery, the carrier may attempt redelivery, hold the package at a local facility, request additional information, request payment of import charges, or return the package to the sender.

If delivery cannot be completed and no action is taken by the customer within the carrier's required timeframe, the shipment may be returned to the sender, held, abandoned, or, in rare cases, disposed of by the carrier or local authority.

If an order is returned to us because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, unpaid customs duties or import charges, failure to collect the package, or lack of required customer action, we may deduct from any refund the original shipping cost, return shipping cost, customs charges, storage fees, handling fees, and any other non-recoverable costs, where permitted by applicable law.

Reshipping may be possible, subject to stock availability, destination restrictions, and payment of any additional shipping costs or non-recoverable charges, where permitted by applicable law.

8. Customs, Import Duties, and Taxes

For international orders, customs duties, import taxes, VAT, handling fees, brokerage fees, and other local charges may apply depending on the destination country, product type, order value, shipping method, and local regulations.

Where import duties and taxes are included in the final price at checkout, no additional customs duties or import taxes should normally be required upon delivery for those charges.

Where import duties and taxes are not included at checkout, the customer is responsible for any customs duties, import taxes, VAT, handling fees, brokerage fees, or other charges required by the destination country.

Customs authorities may inspect shipments, request additional information, delay delivery, apply local charges, or reject importation according to local law.

We are not responsible for delays caused by customs procedures, inspections, local authorities, import restrictions, unpaid charges, or the customer's failure to provide required information, except where required by applicable law.

If you are unsure whether customs duties, import taxes, or local charges may apply in your country, we recommend checking with your local customs authority before placing an order.

9. Shipping Costs

Shipping rates and methods are calculated automatically at checkout based on destination, package weight, product type, fulfillment location, available carriers, and order eligibility. Customers do not manually select a shipping method.

For orders delivered within Italy and dispatched from Italy, free untracked shipping is applied automatically unless the order reaches the applicable purchase threshold for free tracked shipping, which is then applied automatically. Orders dispatched from outside Italy do not qualify for this domestic free untracked shipping service.

For certain destinations, products, or shipping services, additional shipping costs may apply. The assigned shipping service, eligibility conditions, and costs will be shown at checkout before you complete your purchase.

Shipping costs are non-refundable except where required by applicable law or stated in our Return and Refund Policy.

10. Split Shipments

Orders containing multiple products may be shipped in separate parcels, from different fulfillment locations, or at different times.

This may happen when products are stocked in different warehouses, when an order contains both available and pre-order items, or when third-party fulfillment partners are involved.

If your order is split into multiple shipments, you may receive a separate tracking link for each tracked parcel. Untracked parcels do not have a tracking number.

11. Lost, Delayed, or Damaged Shipments

If your order is delayed, damaged, lost, marked as delivered but not received, incomplete, or otherwise affected by a shipping issue, please contact us as soon as possible with your order number and any relevant information.

For damaged packages, please keep the item, packaging, shipping label, and any protective materials until the issue has been reviewed. Photos or video may be required to open a carrier claim or assess the problem.

Shipping issues are handled according to our Return and Refund Policy and applicable law.

12. High-Risk and Restricted Destinations

Some destinations may be affected by a higher incidence of lost packages, severe delays, customs disruptions, import restrictions, unreliable tracking, or limited carrier support.

For orders shipped to high-risk or restricted destinations, available remedies may depend on the shipping method, tracking information, carrier confirmation, local delivery conditions, and applicable law.

We reserve the right to refuse, cancel, or refund orders before shipment when reliable delivery cannot be reasonably ensured or when shipping to the destination is unavailable, restricted, or commercially impractical.

13. Extreme Events

We are not responsible for delays, failed delivery, or fulfillment issues caused by events beyond our reasonable control, including natural disasters, armed conflict, strikes, carrier disruptions, customs disruptions, government actions, public emergencies, cyberattacks, supplier failures, or severe disruptions in high-risk regions, except where required by applicable law.

If such an event affects your order, we will review the situation and act in accordance with applicable law.

14. Before You Order

If you have any questions about shipping methods, customs, import duties, delivery times, tracking, high-risk destinations, PO Boxes, or delivery to your country, please contact us before placing your order through our contact page.

For more details on returns, refunds, damaged items, defective items, lost packages, non-delivery, and customer remedies, please refer to our Return and Refund Policy.