Shipping Policy

Last updated: 7 July 2026

We ship worldwide using trusted carriers and logistics partners to provide reliable and trackable deliveries.

Orders may be fulfilled from Italy, the United States, or another fulfillment location, depending on the product, stock availability, destination country, and shipping method selected at checkout.

This Shipping Policy forms part of our Terms of Service and should be read together with our Return and Refund Policy.

Nothing in this policy limits or excludes any mandatory consumer rights that may apply under the laws of your country of residence, including rights relating to delivery, non-delivery, damaged goods, defective goods, incorrect goods, returns, refunds, or legal guarantees.

1. Shipping Methods and Fulfillment Locations

Orders Fulfilled from the United States

Some international orders, especially English-language physical products, may be fulfilled from the United States through our logistics partner, Studio 2 Publishing.

Shipments fulfilled from the United States are usually handled by FedEx and, in some cases, USPS or another available carrier. Tracking is provided whenever available.

For certain orders fulfilled from the United States, import duties and taxes may be included in the final price shown at checkout. When duties and taxes are included at checkout, no additional customs duties or import taxes should normally be required upon delivery for those charges.

If a carrier or customs authority requests additional charges on an order where duties and taxes were shown as included at checkout, please contact us as soon as possible before paying, where reasonably possible.

Orders Shipped from Italy

Orders shipped from Italy to destinations outside Italy are usually shipped via DHL Express or another available international carrier.

DHL Express provides fast, trackable delivery and usually manages the required shipping and customs documentation for international shipments.

Orders shipped within Italy are usually shipped with Poste Italiane or another available domestic carrier.

The available shipping methods for your order are shown at checkout.

2. Estimated Delivery Times

Estimated delivery times after dispatch are generally:

• Italy: 2-6 business days;
• EU countries: 3-7 business days;
• United States, Canada, Australia, and other international destinations: 3-14 business days, depending on the shipping method and destination.

Delivery times are estimates only and are not guaranteed unless expressly stated at checkout.

Actual delivery times may vary due to destination country, carrier workload, customs processing, local postal conditions, holidays, weather, strikes, public emergencies, force majeure events, remote-area delivery, incorrect shipping information, unpaid import charges, or other circumstances beyond our reasonable control.

Pre-orders, crowdfunding-related products, limited editions, split shipments, and products fulfilled by third-party partners may have different processing or delivery timelines. Any relevant information will be provided on the product page, at checkout, or by email where applicable.

3. Order Processing

We aim to process and dispatch orders as quickly as reasonably possible.

Processing times may vary depending on stock availability, product type, fulfillment location, order volume, holidays, pre-order status, or third-party fulfillment schedules.

If an item is unavailable, delayed, or cannot be fulfilled, we may contact you to arrange a replacement, partial shipment, cancellation, refund, or another suitable solution in accordance with applicable law.

4. Tracking and Delivery

All standard physical shipments are tracked where tracking is available for the selected shipping method.

A tracking link is usually sent by email once the order has been dispatched.

Tracking updates may take time to appear after dispatch, especially during weekends, holidays, customs processing, or carrier handoff between countries.

Carriers may offer additional delivery options, such as delivery rescheduling, delivery instructions, address changes, signature on delivery, or delivery to a local pickup point. These options depend on the carrier, destination country, and selected shipping method.

For added security, we recommend selecting signature on delivery when available, especially for high-value orders, apartment buildings, shared mailboxes, business addresses, or locations where unattended delivery may be unsafe.

5. Address Accuracy

You are responsible for providing complete and accurate shipping information at checkout, including name, street address, building number, apartment number, postal code, city, province or state, country, email address, phone number, and any additional delivery details required in your country.

We are not responsible for delivery issues, delays, failed deliveries, returns, losses, customs issues, or additional costs caused by incorrect, incomplete, outdated, or misleading shipping information provided by the customer, except where required by applicable law.

If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed, packed, shipped, or handed to a carrier.

6. PO Boxes, Pickup Points, and Restricted Addresses

Some carriers, including DHL Express, may not deliver to PO Boxes, parcel lockers, military addresses, forwarding addresses, or incomplete addresses.

If delivery to a PO Box, pickup point, parcel locker, military address, island location, remote area, or similar address is required, please contact us before placing your order through our contact page.

If the selected shipping method cannot deliver to the address provided, we may contact you for an alternative address, use another available carrier, cancel the order, or refund the order before shipment.

7. Failed Delivery, Unclaimed Packages, and Returned Shipments

If a carrier cannot complete delivery, the carrier may attempt redelivery, hold the package at a local facility, request additional information, request payment of import charges, or return the package to the sender.

If delivery cannot be completed and no action is taken by the customer within the carrier's required timeframe, the shipment may be returned to the sender, held, abandoned, or, in rare cases, disposed of by the carrier or local authority.

If an order is returned to us because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, unpaid customs duties or import charges, failure to collect the package, or lack of required customer action, we may deduct from any refund the original shipping cost, return shipping cost, customs charges, storage fees, handling fees, and any other non-recoverable costs, where permitted by applicable law.

Reshipping may be possible, subject to stock availability, destination restrictions, and payment of any additional shipping costs or non-recoverable charges, where permitted by applicable law.

8. Customs, Import Duties, and Taxes

For international orders, customs duties, import taxes, VAT, handling fees, brokerage fees, and other local charges may apply depending on the destination country, product type, order value, shipping method, and local regulations.

Where import duties and taxes are included in the final price at checkout, no additional customs duties or import taxes should normally be required upon delivery for those charges.

Where import duties and taxes are not included at checkout, the customer is responsible for any customs duties, import taxes, VAT, handling fees, brokerage fees, or other charges required by the destination country.

Customs authorities may inspect shipments, request additional information, delay delivery, apply local charges, or reject importation according to local law.

We are not responsible for delays caused by customs procedures, inspections, local authorities, import restrictions, unpaid charges, or the customer's failure to provide required information, except where required by applicable law.

If you are unsure whether customs duties, import taxes, or local charges may apply in your country, we recommend checking with your local customs authority before placing an order.

9. Shipping Costs

Shipping rates are calculated automatically at checkout based on destination, package weight, product type, fulfillment location, available carriers, and selected shipping method.

For certain destinations, products, or shipping methods, additional shipping costs may apply. Any available shipping options and costs will be shown at checkout before you complete your purchase.

Shipping costs are non-refundable except where required by applicable law or stated in our Return and Refund Policy.

10. Split Shipments

Orders containing multiple products may be shipped in separate parcels, from different fulfillment locations, or at different times.

This may happen when products are stocked in different warehouses, when an order contains both available and pre-order items, or when third-party fulfillment partners are involved.

If your order is split into multiple shipments, you may receive more than one tracking link.

11. Lost, Delayed, or Damaged Shipments

If your order is delayed, damaged, lost, marked as delivered but not received, incomplete, or otherwise affected by a shipping issue, please contact us as soon as possible with your order number and any relevant information.

For damaged packages, please keep the item, packaging, shipping label, and any protective materials until the issue has been reviewed. Photos or video may be required to open a carrier claim or assess the problem.

Shipping issues are handled according to our Return and Refund Policy and applicable law.

12. High-Risk and Restricted Destinations

Some destinations may be affected by a higher incidence of lost packages, severe delays, customs disruptions, import restrictions, unreliable tracking, or limited carrier support.

For orders shipped to high-risk or restricted destinations, available remedies may depend on the shipping method, tracking information, carrier confirmation, local delivery conditions, and applicable law.

We reserve the right to refuse, cancel, or refund orders before shipment when reliable delivery cannot be reasonably ensured or when shipping to the destination is unavailable, restricted, or commercially impractical.

13. Extreme Events

We are not responsible for delays, failed delivery, or fulfillment issues caused by events beyond our reasonable control, including natural disasters, armed conflict, strikes, carrier disruptions, customs disruptions, government actions, public emergencies, cyberattacks, supplier failures, or severe disruptions in high-risk regions, except where required by applicable law.

If such an event affects your order, we will review the situation and act in accordance with applicable law.

14. Before You Order

If you have any questions about shipping methods, customs, import duties, delivery times, tracking, high-risk destinations, PO Boxes, or delivery to your country, please contact us before placing your order through our contact page.

For more details on returns, refunds, damaged items, defective items, lost packages, non-delivery, and customer remedies, please refer to our Return and Refund Policy.