FAQs

We create tabletop roleplaying games, publish graphic novels and illustrated books, and produce original indie titles—both in print and digital. Everything we sell is imagined, designed, and crafted by us.

Our products are mainly in English, but many are also available in Italian. Each language version is listed as a separate product, so you’ll always see which language you're buying directly on the product title and cover.

We're working on adding previews to the site. In the meantime, feel free to reach out if you'd like a sneak peek or have any questions — we're happy to help: Contact us.

Digital files (PDF) are sold separately. Physical editions don’t include a digital version unless clearly stated on the product page.

Yes, you can check out as a guest — no account needed.

• For physical items, you can contact us as soon as possible to request a change — if the order hasn’t shipped yet, we’ll do our best to help.
• For digital items, orders are processed instantly and can’t be changed after payment.
• Paid orders cannot be cancelled.

No, out-of-stock items can’t be ordered — but feel free to contact us to ask if and when they'll be available again.

Shipping costs are calculated automatically based on your location, the weight, and size of the items in your cart. Just add what you need and proceed to checkout — you’ll see the exact shipping fee before completing your order.

Got questions? Contact us — we're happy to help.

Delivery times depend on your location and on where your order is fulfilled from.

Orders shipped within Italy usually arrive in 2–6 business days.

Orders within the EU typically arrive in 3–7 business days.

International orders generally arrive in 3–9 business days.

Some products, especially English physical editions, are fulfilled directly from the United States through our logistics partner. These orders follow the same estimated delivery window, but may vary slightly depending on destination and local conditions.

All delivery times are estimates and may be affected by customs processing or local courier operations.

You will receive a tracking link by email as soon as your order is shipped.

Yes, we ship worldwide.

International orders may be fulfilled either from Italy or from the United States, depending on the product.

Physical products in English are often shipped directly from the USA through our logistics partner.

For these orders, import duties and taxes are already included in the final price, so you will not be charged any additional fees upon delivery.

All shipments are fully tracked and handled by reliable carriers to ensure safe delivery.

Yes.

All orders are shipped with tracking. Once your order is dispatched, you will receive an email with your tracking link.

Tracking is available for all shipments, regardless of whether the order is fulfilled from Italy or from the United States.

If your order is delayed, damaged, or missing, please contact us within 7 days of the expected delivery date. Include your order number, a brief description of the issue, and any photos of the packaging or product (if damaged).

• For damaged items, we’ll be happy to send a replacement if the issue is confirmed and stock is available.
• For lost packages, we'll investigate with the courier and do our best to help. If DHL confirms the package was lost in transit, we'll offer a full refund or replacement.
• We are not responsible for packages marked as “Delivered” by the tracking system, even if you did not personally receive the item.

For more details, see our Refund Policy or Shipping Policy.

Shipping costs depend on where your order is fulfilled from and your location.

For many international orders, especially English physical products, fulfillment happens directly from the United States. This allows us to significantly reduce shipping costs compared to shipping everything from Italy.

In these cases, import duties and taxes are already included in the price, so you won’t face unexpected fees upon delivery.

For other products shipped from Italy, we use reliable premium carriers to ensure safe and trackable delivery. Cheaper alternatives often result in lost packages, delays, or poor support, which creates more problems for both us and our customers.

Shipping rates also reflect real operational costs such as packaging materials, carrier surcharges, and payment processing fees. We absorb a portion of these costs to keep rates as fair as possible.

We aim to balance reliability, transparency, and cost, ensuring your order arrives safely without hidden charges.

Delivery options depend on your location and the product you are purchasing.

Orders fulfilled from the United States are shipped via FedEx or, in some cases, USPS, both with full tracking.

Orders shipped from Italy are handled by DHL Express for international deliveries and Poste Italiane for domestic shipments.

Where available, carriers may offer additional delivery options such as rescheduling, redirecting the shipment, or choosing a pickup point. Availability depends on the destination and the specific carrier handling the shipment.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Maestro), as well as PayPal, Shop Pay, and Google Pay. All payments are processed securely.

Yes — all payments are processed through secure, encrypted systems. Our store is hosted on Shopify, a platform that meets the highest industry standards for online payment security (PCI compliant). We use trusted providers like PayPal, Shopify Payments, and major credit card networks. Your information is always protected.

No, we don’t offer cash on delivery. All orders must be paid online at checkout using one of the available secure payment methods.

Yes — you’ll automatically receive an order confirmation with a detailed invoice by email right after checkout.

If you're ordering from outside the European Union — including the United States — customs duties, taxes, or import fees may apply. These charges are not included in our prices or shipping rates and must be paid by the recipient upon delivery.

That said, we mainly sell books, which are often exempt from customs duties in many countries, including the US. Most international orders are delivered without additional charges, especially when shipped via national postal services.

However, recent changes to trade regulations — such as the partial removal of the “de minimis” exemption in the US — may lead to occasional customs inspections or fees, even for lower-value packages. These cases are rare, but possible.

Unfortunately, we have no control over how each country applies import rules.

If you're unsure about your local policies, we recommend checking with your country's customs office or using one of these tools:

• HTS – USA Tariff Schedule
• CBSA Duty Estimator – Canada
• ABF Import Costs – Australia

Still unsure? Contact us — we’ll do our best to help.

Yes — if you're browsing from the US, Canada, the UK, or EU countries, you should already see prices in your local currency.

We’re working on extending this feature to more countries soon.

If you don’t see prices in the currency of your current location, feel free to contact us — we’ll be happy to help you with conversions or any other questions.

All sales are final — we don’t accept returns or offer refunds for reasons like buyer’s remorse or a change of mind.

That said, if something’s wrong with your order or it arrives damaged, please contact us within 7 days of delivery. We’re always here to help.

For full details, see our Refund Policy.

If your item arrives damaged or faulty, please contact us within 7 days of delivery.

Make sure to include:

• Clear photos (or a short video) showing the damage
• A photo of the external packaging
• Your order number

If the issue is confirmed and stock is available, we’ll be happy to send you a free replacement.

You can find more details in our Refund Policy.

Yes — we occasionally release free adventures, extras, and bonus content.

Want to know what’s available right now? Just contact us and we’ll be happy to share what we’ve got!

All products sold on this site are published by Ali Ribelli Edizioni Srls, which holds the full commercial rights to distribute and sell them.

The intellectual property belongs to the authors, and we fully support and protect their creative rights.

For this reason, you’re not allowed to reproduce, adapt, or publish any content — even if inspired by our games — without explicit written permission.

You can find the legal details in our Legal Notice.

That said, we love creative minds and new ideas! If you’re thinking about a project, contact us — we’re always open to talk.

You can reach us anytime through our Contact page — we’ll get back to you as soon as possible!

We usually reply within 48 hours — and we always reply. If you don’t hear from us within 7 business days, something probably went wrong. In that case, feel free to reach out again or contact us through social media.

You can stay up to date by following us on social media, subscribing to our newsletter, or simply reaching out — we’re always happy to share what’s coming next!

Yes, we have a newsletter! It’s the best way to get updates on new releases, behind-the-scenes news, and special offers.

You can find us here:

• Instagram – @mycatportal
• Facebook

Follow us to stay updated on new releases, projects, and behind-the-scenes content!

BackerKit is the platform where our crowdfunding campaigns are hosted. It allows us to launch projects together with the community, offering early access, exclusive rewards, and special editions that would be difficult to produce through a traditional retail release.

Backers can follow the campaign directly on BackerKit, support the project during the campaign period, and receive updates about production, timelines, and shipping as the project moves forward. The platform also helps us manage rewards, stretch goals, and communication with backers throughout the entire process, from launch to delivery.

You can find all our past and current campaigns on our official Kickstarter page: kickstarter.com/profile/aliribelli/created

Follow us there to catch new projects as soon as they launch!

You’ll find all shipping updates and delivery estimates on the FAQ and Updates sections of each Kickstarter campaign page.

Still have questions? Contact us — we’re happy to help!

Maybe! If you’d like to combine a Kickstarter reward with an order from our website, contact us first — we’ll check your case and do our best to help.

Right after checkout, you’ll see an order confirmation page with download links for your digital files. You’ll also receive the same links by email automatically.

If something goes wrong or you don’t get the files, don’t worry — just contact us and we’ll fix it right away.

Yes, you can download your Digital Files as many times as you need.If you lose access to the file or the download page, just contact us — we’ll resend the link.

Our PDF files are not watermarked or DRM-protected, so you can use them freely for personal reading and gameplay.

That said, all content is protected by copyright. Any reproduction, modification, or distribution — public or private — is strictly prohibited without our written permission. Violating these terms may lead to legal action.

If you have questions about usage rights, feel free to contact us.

My Cat Portal is the creative studio of Ali Ribelli Edizioni, an indie publisher active since 2010.

We create and crowdfund bold tabletop RPGs, board games, and graphic novels — working with amazing artists and writers to bring unforgettable stories to life.We don’t follow trends. We follow passion. 🎲🐾

Ali Ribelli Edizioni is an independent Italian publishing house founded in 2010. With over 1,000 titles published in more than 12 languages, it offers a diverse catalogue that includes novels, graphic novels, poetry, non-fiction, and role-playing games. The publisher is known for its commitment to promoting authors and illustrators through various initiatives, such as literary events, collaborations with editors and influencers, and participation in industry fairs.

Ali Ribelli specializes in traditional print, digital (eBook), and audiobook formats, ensuring wide distribution and accessibility. Each publication is crafted with attention to both content and visual design, aiming to provide meaningful contributions to entertainment and knowledge.

For more information, visit the official website: aliribelli.com