FAQs

Got questions? We’ve got answers.
Browse the FAQ below or contact us if you need help.

📚 Product Questions

We create tabletop roleplaying games, publish graphic novels and illustrated books, and produce original indie titles—both in print and digital. Everything we sell is imagined, designed, and crafted by us.

Our products are mainly in English, but many are also available in Italian. Each language version is listed as a separate product, so you’ll always see which language you're buying directly on the product title and cover.

We're working on adding previews to the site. In the meantime, feel free to reach out if you'd like a sneak peek or have any questions — we're happy to help: Contact us.

Digital files (PDF) are sold separately. Physical editions don’t include a digital version unless clearly stated on the product page.

🛒 Orders & Checkout

Yes, you can check out as a guest — no account needed.

  • For physical items, you can contact us as soon as possible to request a change — if the order hasn’t shipped yet, we’ll do our best to help.
  • For digital items, orders are processed instantly and can’t be changed after payment.
  • Paid orders cannot be cancelled.

No, out-of-stock items can’t be ordered — but feel free to contact us to ask if and when they'll be available again.

🚚 Shipping

Shipping costs are calculated automatically based on your location, the weight, and size of the items in your cart. Just add what you need and proceed to checkout — you’ll see the exact shipping fee before completing your order.

Got questions? Contact us — we're happy to help.

We ship worldwide from Italy using DHL for all international orders, and Poste Italiane for orders within Italy.

Estimated delivery times are:

  • Italy: 2–6 business days
  • EU: 3–7 business days
  • Rest of the World: 3–9 business days

Please note that these timeframes are estimates and may vary depending on the destination, time of year, and customs clearance procedures.

You'll receive a tracking link via email as soon as your order is dispatched.

For full details, see our Shipping Policy or contact us.

Yes — we ship worldwide from Italy using DHL for international orders.

DHL offers reliable, fully tracked international delivery and handles all necessary customs paperwork. For orders within Italy, we ship with Poste Italiane.

  • You’ll receive a tracking link by email once your order is dispatched.
  • is available free of charge and can be added on the cart page.
  • are calculated at checkout based on destination and package weight — you'll see the full amount before completing your order.

If you need delivery to a PO Box or similar address, please contact us before placing your order so we can arrange a custom shipping solution.

For more info, see our Shipping Policy.

Yes — you'll receive a tracking link by email as soon as your order ships.

If your order is delayed, damaged, or missing, please contact us within 7 days of the expected delivery date. Include your order number, a brief description of the issue, and any photos of the packaging or product (if damaged).

  • For damaged items, we’ll be happy to send a replacement if the issue is confirmed and stock is available.
  • For lost packages, we'll investigate with the courier and do our best to help. If DHL confirms the package was lost in transit, we'll offer a full refund or replacement.
  • We are not responsible for packages marked as “Delivered” by the tracking system, even if you did not personally receive the item.

For more details, see our Refund Policy or Shipping Policy.

We get it — shipping can feel expensive. But here’s the truth: we actually cover a significant part of the shipping cost ourselves. What you pay at checkout is far lower than what we’re charged by DHL and Poste Italiane.

We don’t use fulfillment centers or third-party logistics. We’re a small, independent company based in Gaeta, a seaside town in central-southern Italy. Every order is hand-packed by us and shipped from our only warehouse.

While we’ve tested cheaper couriers in the past, the results were costly: lost or damaged packages, delayed deliveries, and poor support — not just for us, but for our customers. That’s why we now rely on DHL for international orders, which offers better tracking, faster delivery, and real human support when things go wrong.

Shipping rates also include:

  • VAT (charged to us by the courier),
  • packaging materials (which we carefully choose to protect your order),
  • fuel surcharges (fees based on fuel price fluctuations),
  • and payment processing fees (which can be surprisingly high on international transactions).

There are many hidden costs behind the scenes, and we absorb as many as we can. On average, our net profit per order is around 20–30% of the total paid —
and even that often gets reinvested into creating and delivering the products we love, and hope you’ll love too.

We’re committed to keeping costs fair while continuing to grow and improve. Thank you for supporting a small, hands-on publisher.

You won’t find our books or games on Amazon or other online resellers — their high fees would force us to raise our prices or shut down entirely. My Cat Portal is our attempt to build a better, more sustainable way to share our work, stay in touch with our community, and keep creative freedom alive.

Every order placed through our website helps us move toward that goal. Thank you for being part of it.

All our shipments are fully tracked, whether they’re headed across the street or around the world.

For international orders, we ship with DHL Express. Once your package is on its way, DHL will notify you and offer flexible delivery options — including:

  • choosing a different delivery date,
  • redirecting to a different address,
  • delivering to a trusted neighbor,
  • or holding the package at a nearby DHL Service Point for pickup.

For orders within Italy, we use Poste Italiane. No delivery option, tracking is always included.

If you have specific needs or concerns, don’t hesitate to contact us — we’ll do our best to help!

Yes — we’re proud to support DHL’s GoGreen Plus – Carbon Reduced program.

This initiative helps lower carbon emissions by using sustainable aviation fuel (SAF) on international deliveries. We pay an extra fee per kilogram of shipment weight, which contributes directly to reducing up to 30% of CO₂ emissions from air transport.

Although it increases our shipping costs, we believe this is a worthwhile investment in a more sustainable future. Every international order you place through our store automatically supports this program — at no extra cost to you.

💸 Payment

We accept all major credit and debit cards (Visa, Mastercard, American Express, Maestro), as well as PayPal, Shop Pay, and Google Pay. All payments are processed securely.

Yes — all payments are processed through secure, encrypted systems. Our store is hosted on Shopify, a platform that meets the highest industry standards for online payment security (PCI compliant). We use trusted providers like PayPal, Shopify Payments, and major credit card networks. Your information is always protected.

No, we don’t offer cash on delivery. All orders must be paid online at checkout using one of the available secure payment methods.

Yes — you’ll automatically receive an order confirmation with a detailed invoice by email right after checkout.

If you're ordering from outside the European Union — including the United States — customs duties, taxes, or import fees may apply. These charges are not included in our prices or shipping rates and must be paid by the recipient upon delivery.

That said, we mainly sell books, which are often exempt from customs duties in many countries, including the US. Most international orders are delivered without additional charges, especially when shipped via national postal services.

However, recent changes to trade regulations — such as the partial removal of the “de minimis” exemption in the US — may lead to occasional customs inspections or fees, even for lower-value packages. These cases are rare, but possible.

Unfortunately, we have no control over how each country applies import rules.

If you're unsure about your local policies, we recommend checking with your country's customs office or using one of these tools:

HTS – USA Tariff Schedule
CBSA Duty Estimator – Canada
ABF Import Costs – Australia

Still unsure? Contact us — we’ll do our best to help.

Yes — if you're browsing from the US, Canada, the UK, or EU countries, you should already see prices in your local currency.

We’re working on extending this feature to more countries soon.

If you don’t see prices in the currency of your current location, feel free to contact us — we’ll be happy to help you with conversions or any other questions.

♻️ Returns & Refunds

All sales are final — we don’t accept returns or offer refunds for reasons like buyer’s remorse or a change of mind.

That said, if something’s wrong with your order or it arrives damaged, please contact us within 7 days of delivery. We’re always here to help.

For full details, see our Refund Policy.

If your item arrives damaged or faulty, please contact us within 7 days of delivery.

Make sure to include:

• Clear photos (or a short video) showing the damage
• A photo of the external packaging
• Your order number

If the issue is confirmed and stock is available, we’ll be happy to send you a free replacement.

You can find more details in our Refund Policy.

🧠 Content Questions

Yes — we occasionally release free adventures, extras, and bonus content.

Want to know what’s available right now? Just contact us and we’ll be happy to share what we’ve got!

All products sold on this site are published by Ali Ribelli Edizioni Srls, which holds the full commercial rights to distribute and sell them.

The intellectual property belongs to the authors, and we fully support and protect their creative rights.

For this reason, you’re not allowed to reproduce, adapt, or publish any content — even if inspired by our games — without explicit written permission.

You can find the legal details in our Legal Notice.

That said, we love creative minds and new ideas! If you’re thinking about a project, contact us — we’re always open to talk.

💌 Contact & Support

You can reach us anytime through our Contact page — we’ll get back to you as soon as possible!

We usually reply within 48 hours — and we always reply. If you don’t hear from us within 7 business days, something probably went wrong. In that case, feel free to reach out again or contact us through social media.

You can stay up to date by following us on social media, subscribing to our newsletter, or simply reaching out — we’re always happy to share what’s coming next!

Yes, we have a newsletter! It’s the best way to get updates on new releases, behind-the-scenes news, and special offers.

You can find us here:

Instagram – @mycatportal
Facebook

Follow us to stay updated on new releases, projects, and behind-the-scenes content!

📦 Kickstarter & Preorders

You can find all our past and current campaigns on our official Kickstarter page: kickstarter.com/profile/aliribelli/created

Follow us there to catch new projects as soon as they launch!

You’ll find all shipping updates and delivery estimates on the FAQ and Updates sections of each Kickstarter campaign page.

Still have questions? Contact us — we’re happy to help!

Maybe! If you’d like to combine a Kickstarter reward with an order from our website, contact us first — we’ll check your case and do our best to help.

🛠️ Technical (Digital Files & DRM)

Right after checkout, you’ll see an order confirmation page with download links for your digital files. You’ll also receive the same links by email automatically.

If something goes wrong or you don’t get the files, don’t worry — just contact us and we’ll fix it right away.

Yes, you can download your Digital Files as many times as you need.If you lose access to the file or the download page, just contact us — we’ll resend the link.

Our PDF files are not watermarked or DRM-protected, so you can use them freely for personal reading and gameplay.

That said, all content is protected by copyright. Any reproduction, modification, or distribution — public or private — is strictly prohibited without our written permission. Violating these terms may lead to legal action.

If you have questions about usage rights, feel free to contact us.

🐾 Curious About Us?

My Cat Portal is the creative studio of Ali Ribelli Edizioni, an indie publisher active since 2010.

We create and crowdfund bold tabletop RPGs, board games, and graphic novels — working with amazing artists and writers to bring unforgettable stories to life.We don’t follow trends. We follow passion. 🎲🐾

Ali Ribelli Edizioni is an independent Italian publishing house founded in 2010. With over 1,000 titles published in more than 12 languages, it offers a diverse catalogue that includes novels, graphic novels, poetry, non-fiction, and role-playing games. The publisher is known for its commitment to promoting authors and illustrators through various initiatives, such as literary events, collaborations with editors and influencers, and participation in industry fairs.

Ali Ribelli specializes in traditional print, digital (eBook), and audiobook formats, ensuring wide distribution and accessibility. Each publication is crafted with attention to both content and visual design, aiming to provide meaningful contributions to entertainment and knowledge.

For more information, visit the official website: aliribelli.com