Terms of Service

Last updated: 7 July 2026

Overview

This website is operated by Ali Ribelli Edizioni Srls under the My Cat Portal Studio name. Throughout the site, the terms “we”, “us” and “our” refer to Ali Ribelli Edizioni Srls and/or My Cat Portal Studio, as applicable.

We offer this website, including all information, products, digital content, tools and services available from this site, to you, the user, subject to your acceptance of these Terms of Service, our Privacy Policy, our Return and Refund Policy, our Shipping Policy, and any other policies or notices made available on this website.

By accessing our website, browsing the store, creating an account, placing an order, downloading digital content, or using any part of the website, you agree to be bound by these Terms of Service.

If you do not agree to these Terms, you should not use this website or purchase products from us.

These Terms apply to all users of the site, including visitors, customers, account holders, and users who submit content, comments, reviews, or other materials.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services online. Payments, logistics, digital delivery, analytics, customer support, and other functions may be handled through third-party providers.

Nothing in these Terms limits or excludes any mandatory consumer rights that may apply under the laws of your country of residence, including rights relating to withdrawal, returns, refunds, defective goods, damaged goods, incorrect goods, non-conforming goods, digital content, non-delivery, or legal guarantees.

Section 1 - Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction, or that you have the consent of a parent or legal guardian to use this website and make purchases.

You may not use our website, products, services, digital content, or materials for any illegal, unauthorized, harmful, fraudulent, or abusive purpose.

You may not violate any applicable laws, including intellectual property laws, copyright laws, consumer protection laws, export control laws, sanctions regulations, or data protection laws.

You must not transmit viruses, malware, malicious code, destructive programs, automated scraping tools, or any other code or activity that may harm, disrupt, overload, interfere with, or compromise the website or its users.

We may suspend, restrict, or terminate your access to the website if you violate these Terms, misuse the website, attempt fraud, abuse our systems, or engage in conduct that may harm us, our customers, our partners, or the website.

Section 2 - General Conditions

We may refuse, cancel, or limit orders where reasonably necessary, including in cases of suspected fraud, payment issues, stock unavailability, pricing errors, legal restrictions, shipping restrictions, abusive conduct, or other legitimate reasons.

We do not discriminate unlawfully and do not refuse service for reasons prohibited by applicable law.

Your personal information is handled in accordance with our Privacy Policy. Payment information is processed by secure third-party payment providers and is handled according to their security standards and applicable law.

You may not reproduce, duplicate, copy, sell, resell, exploit, scrape, reverse engineer, or commercially use any part of the website, products, digital files, texts, images, artwork, layouts, logos, trademarks, downloadable materials, or services without our prior written permission, except where expressly allowed by law.

The headings used in these Terms are included for convenience only and do not limit or affect the interpretation of these Terms.

Section 3 - Accuracy, Completeness and Timeliness of Information

We aim to provide accurate, clear, and up-to-date information on this website. However, the website may occasionally contain errors, omissions, outdated information, typographical mistakes, pricing mistakes, availability mistakes, or inaccuracies.

Information on this website is provided for general information and shopping purposes. It should not be relied upon as legal, financial, medical, technical, or professional advice.

Historical information may be provided for reference only and may no longer be current.

We may update, correct, modify, or remove content from the website at any time, subject to applicable law.

Nothing in this section affects your mandatory consumer rights if product information, pricing, availability, delivery terms, or contractual information is incorrect in a way that gives you rights under applicable law.

Section 4 - Modifications to Products, Services and Prices

Prices, product availability, product descriptions, product formats, bundles, discounts, shipping options, and services may change without notice.

Price changes do not affect orders that have already been accepted, except where there has been an obvious pricing error or where applicable law allows correction, cancellation, or other remedies.

We may modify, suspend, or discontinue any product, digital product, service, feature, or part of the website at any time.

We are not liable for changes, suspensions, or discontinuations of products or services, except where required by applicable law or where you have already acquired a specific right to access a purchased product or digital item.

Section 5 - Products and Services

Some products or services may be available exclusively online and may have limited quantities.

Products may include physical books, tabletop roleplaying game materials, accessories, prints, cards, merchandise, digital files, PDFs, STL files, downloadable content, pre-order items, limited edition items, or other related products.

We aim to display product images, colors, dimensions, components, formats, and descriptions as accurately as possible. However, colors, brightness, contrast, scale, and visual appearance may vary depending on your device, screen settings, browser, and production process.

Minor variations in printed products, colors, paper, binding, packaging, finish, manufacturing tolerances, or components may occur and do not automatically make a product defective, unless the variation results in a lack of conformity under applicable law.

We may limit sales by person, household, account, billing address, shipping address, payment method, region, or jurisdiction where reasonably necessary, including for stock, fraud prevention, shipping restrictions, sanctions compliance, or legal compliance.

We may discontinue products or services at any time.

We do not guarantee that a product will meet subjective expectations, personal preferences, assumptions, or uses not described on the product page. This does not affect your rights if a product is defective, damaged, incorrect, incomplete, not as described, not fit for its ordinary purpose, or otherwise non-conforming under applicable law.

Section 6 - Orders, Acceptance and Cancellation

When you place an order, you are making an offer to purchase the selected products under these Terms and the policies referenced on this website.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not guarantee that the order can be fulfilled in every case.

We may cancel or refuse an order before fulfillment where reasonably necessary, including in cases of stock unavailability, suspected fraud, payment failure, incorrect pricing, incorrect product information, shipping restrictions, sanctions restrictions, abusive conduct, technical errors, or other legitimate reasons.

If we cancel an order after payment has been taken, we will refund the amount paid for the canceled items, subject to applicable law.

If an order contains both available items and unavailable items, we may contact you, partially fulfill the order, cancel the unavailable items, or refund the unavailable items, depending on the situation and applicable law.

For consumer orders, any cancellation rights, withdrawal rights, refund rights, or remedies required by applicable law remain unaffected.

Section 7 - Accuracy of Billing, Account and Shipping Information

You agree to provide current, complete, and accurate billing, shipping, contact, and account information for all purchases.

You are responsible for checking that your name, email address, phone number, shipping address, billing address, country, postal code, province, state, and any customs-related information are correct before placing an order.

We are not responsible for delivery issues, failed deliveries, customs issues, delays, losses, or additional costs caused by incorrect, incomplete, outdated, or misleading information provided by you, except where required by applicable law.

If you notice an error in your order information, you should contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed, packed, shipped, fulfilled, or digitally delivered.

We may use the contact details you provide to contact you about your order, payment, shipping, customs, delivery issues, product issues, returns, refunds, or customer support requests.

Section 8 - Pre-Orders, Reservations and Crowdfunding-Related Products

Some products may be offered as pre-orders, reservations, late pledges, crowdfunding-related items, or products with future fulfillment dates.

Estimated release dates, production dates, shipping dates, delivery windows, component lists, specifications, formats, stretch goals, and fulfillment details are estimates only unless expressly stated otherwise.

Delays may occur due to production, manufacturing, printing, freight, customs, logistics, approvals, supplier issues, force majeure events, or other circumstances beyond our reasonable control.

If a pre-order or future-delivery product is materially delayed, changed, canceled, or cannot be fulfilled, we will handle the situation in accordance with applicable law and any specific terms provided at the time of purchase.

Nothing in this section limits mandatory consumer rights, including rights relating to cancellation, withdrawal, refunds, non-delivery, defective goods, or non-conforming goods.

Section 9 - Digital Products and Downloadable Content

Digital products may include PDFs, downloadable files, STL files, digital maps, digital books, digital accessories, game assets, or other electronic content.

Unless otherwise stated, digital products are licensed to you for personal use only. You do not acquire ownership of the intellectual property contained in the digital product.

You may not share, upload, resell, redistribute, publish, sublicense, reproduce, make publicly available, commercially exploit, or otherwise distribute digital products or downloadable files unless we have given you express written permission or unless such use is expressly allowed by the applicable license.

For EU and UK consumers, the right of withdrawal for digital content may be lost once the supply or download of the digital content has begun, provided that you have given your express consent to immediate access or download and acknowledged that you will lose your right of withdrawal.

If a digital product is defective, inaccessible, corrupted, incomplete, incorrectly supplied, or not as described, please contact us and we will review the issue in accordance with applicable law.

Section 10 - Shipping, Delivery and Risk

Shipping times, delivery estimates, customs processing times, and carrier timeframes are estimates only and are not guaranteed unless expressly stated otherwise.

We may use third-party shipping carriers, postal services, fulfillment partners, warehouses, distributors, customs brokers, or logistics providers to process, pack, ship, or deliver orders.

Some physical products may be fulfilled and shipped from third-party partners located outside your country.

Risk of loss or damage passes in accordance with applicable law. Nothing in these Terms changes any mandatory rule that protects consumers in relation to delivery, passing of risk, non-delivery, damaged goods, or defective goods.

We are not responsible for delays caused by carriers, customs authorities, local postal services, public authorities, incomplete addresses, failed delivery attempts, unpaid import charges, force majeure events, or other circumstances beyond our reasonable control, except where required by applicable law.

If your order is lost, damaged, delayed, returned, refused, marked as delivered but not received, or affected by a delivery issue, the situation will be handled according to our Return and Refund Policy, Shipping Policy, and applicable law.

Section 11 - Customs, Import Duties and Taxes

For international orders, customs duties, import taxes, VAT, handling fees, brokerage fees, and other local charges may apply depending on the destination country and the shipping method used.

Where import duties and taxes are included in the final price at checkout, no additional customs fees should be required upon delivery for those charges.

Where import duties and taxes are not included at checkout, the customer is responsible for any customs duties, import taxes, handling fees, brokerage fees, or other charges required by the destination country.

We are not responsible for delays, inspections, seizures, restrictions, storage fees, return fees, or other issues caused by customs authorities, local authorities, or the customer's failure to pay required import charges, except where required by applicable law.

If an order is refused, abandoned, returned, delayed, or destroyed because the customer did not pay customs duties, import taxes, local charges, or required fees, we may deduct non-recoverable shipping, return, customs, handling, storage, and administrative costs from any refund, where permitted by law.

Section 12 - Returns, Refunds, Withdrawal and Legal Guarantee

Returns, refunds, withdrawal rights, damaged items, defective items, incorrect items, incomplete orders, lost packages, non-delivery, and digital product issues are governed by our Return and Refund Policy, which forms part of these Terms.

EU and UK consumers may have a statutory right to withdraw from an online purchase within 14 days of receiving the goods, without giving any reason, subject to legal exceptions.

Customers outside the EU and UK are not entitled to change-of-mind returns, exchanges, or refunds unless required by applicable law or expressly stated in our Return and Refund Policy.

All customers retain any mandatory rights that apply to defective, damaged, incorrect, incomplete, non-conforming, or undelivered goods.

EU consumers benefit from a legal guarantee of conformity for goods under applicable consumer protection law. This legal guarantee cannot be excluded or limited by these Terms.

Any commercial warranty, durability guarantee, voluntary replacement policy, goodwill gesture, or promotional promise is separate from the legal guarantee and does not limit mandatory consumer rights.

Section 13 - Third-Party Tools and Services

We may provide access to third-party tools, platforms, apps, integrations, payment systems, shipping systems, analytics tools, review tools, customer support tools, digital delivery tools, or other third-party services.

Third-party tools and services may be provided “as is” and “as available” by their respective providers. Their use may be subject to separate third-party terms, policies, fees, limitations, or privacy practices.

We do not control all third-party tools and are not responsible for their content, availability, security, errors, failures, or practices, except where required by applicable law.

You should review the relevant third-party terms and privacy policies before using third-party tools or services.

Future features, tools, services, or integrations added to the website will also be subject to these Terms unless separate terms apply.

Section 14 - Third-Party Links

Some content, products, services, blog posts, emails, or pages may contain links to third-party websites or resources.

Third-party links may direct you to websites that are not owned, operated, or controlled by us.

We are not responsible for examining, evaluating, endorsing, or guaranteeing third-party websites, content, products, services, accuracy, security, practices, or policies.

You access third-party websites at your own risk. Complaints, claims, concerns, or questions regarding third-party products, services, or content should be directed to the relevant third party.

Section 15 - Intellectual Property

All content on this website, including text, artwork, illustrations, logos, product names, photographs, graphics, layouts, icons, videos, audio, downloadable files, PDFs, game materials, rules text, fictional settings, characters, trade names, trademarks, and designs, is owned by us or by our licensors, authors, artists, partners, or content providers.

You may not copy, reproduce, modify, adapt, translate, publish, distribute, sell, resell, upload, transmit, publicly display, commercially exploit, train AI systems on, or create derivative works from our content without prior written permission, except where expressly allowed by law or by a specific license.

Purchasing a physical product, digital product, or downloadable file does not transfer copyright, trademark rights, or other intellectual property rights to you.

Any unauthorized use of our intellectual property may result in termination of access and legal action.

Section 16 - User Comments, Reviews and Submissions

If you submit comments, reviews, feedback, suggestions, messages, creative ideas, proposals, images, files, or other materials to us, you confirm that you have the right to submit them and that they do not violate any third-party rights or applicable laws.

Unless otherwise agreed in writing, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, translate, display, distribute, and otherwise use your submitted content for the purpose of operating, improving, supporting, documenting, or promoting our website, products, and services.

We are not obligated to keep submissions confidential, provide compensation, publish submissions, or respond to submissions.

We may monitor, edit, refuse, or remove content that we determine to be unlawful, offensive, abusive, defamatory, threatening, obscene, misleading, spam, infringing, harmful, or otherwise objectionable.

You are solely responsible for the accuracy and legality of your submissions.

Section 17 - Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

By using the website, creating an account, placing an order, contacting us, or subscribing to communications, you acknowledge that your personal information will be processed as described in our Privacy Policy.

Section 18 - Errors, Inaccuracies and Omissions

Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, stock levels, product images, product specifications, or order details.

We reserve the right to correct errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time, subject to applicable law.

If we cancel an order after payment has been taken, we will refund the amount paid for the canceled items, subject to applicable law.

We undertake no obligation to update, amend, or clarify information on the website except as required by law.

Section 19 - Prohibited Uses

You may not use the website, products, services, digital files, or content:

• for any unlawful, fraudulent, abusive, harmful, or unauthorized purpose;
• to violate any applicable law, regulation, rule, or ordinance;
• to infringe our intellectual property rights or the rights of others;
• to harass, abuse, insult, harm, defame, slander, intimidate, discriminate, or threaten others;
• to submit false, misleading, inaccurate, or deceptive information;
• to upload or transmit viruses, malware, malicious code, or harmful software;
• to collect, scrape, track, or harvest personal information of others;
• to spam, phish, pharm, pretext, crawl, scrape, or use automated extraction tools;
• to interfere with or bypass the security features of the website;
• to resell, redistribute, publish, or commercially exploit digital products without permission;
• to use our content, products, artwork, texts, or files for unauthorized AI training, dataset creation, scraping, or machine learning purposes;
• to place fraudulent orders, abusive claims, chargeback abuse, or repeated bad-faith support requests.

We may suspend or terminate your access to the website or services if you violate any prohibited use.

Section 20 - Disclaimer of Warranties

We do not guarantee that the website or Service will be uninterrupted, timely, secure, error-free, virus-free, or always available.

We do not guarantee that every error on the website will be corrected immediately.

Except as expressly stated by us or required by applicable law, the website and Service are provided “as is” and “as available”.

Nothing in these Terms excludes, limits, or modifies any mandatory legal guarantee, statutory warranty, consumer guarantee, conformity right, withdrawal right, refund right, or other consumer protection right that applies to you.

Section 21 - Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, punitive, special, consequential, or exemplary damages, including loss of profits, loss of revenue, loss of savings, loss of data, loss of business, loss of goodwill, or similar losses arising from your use of the website, products, services, or digital content.

To the maximum extent permitted by applicable law, our liability for any claim relating to an order is limited to the amount paid for the relevant product or service.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, defective products, mandatory consumer rights, non-conforming goods, non-delivery, or any other liability that cannot be excluded or limited under applicable law.

We are not responsible for delays, losses, damages, or failures caused by events beyond our reasonable control, including natural disasters, armed conflict, strikes, carrier disruptions, customs disruptions, public emergencies, cyberattacks, government actions, supplier failures, or severe disruptions in high-risk regions, except where required by applicable law.

Section 22 - Indemnification

You agree to indemnify, defend, and hold harmless Ali Ribelli Edizioni Srls, My Cat Portal Studio, and our affiliates, officers, directors, employees, contractors, licensors, service providers, subcontractors, suppliers, authors, artists, partners, and agents from any claim, demand, loss, liability, damage, cost, or expense, including reasonable legal fees, arising from your breach of these Terms, your violation of applicable law, your misuse of the website, your infringement of third-party rights, or your unlawful use of our products, services, or content.

This section applies only to the extent permitted by applicable law and does not limit mandatory consumer rights.

Section 23 - Severability

If any provision of these Terms is found to be unlawful, void, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or removed where necessary.

The remaining provisions will remain valid and enforceable.

Section 24 - Termination

These Terms remain effective unless and until terminated by either you or us.

You may stop using the website at any time.

We may suspend or terminate your access to the website, account, services, or digital access if you violate these Terms, misuse the website, attempt fraud, infringe rights, abuse our support systems, or create legal, operational, security, or reputational risk.

Termination does not affect rights and obligations that arose before termination, including payment obligations, intellectual property rights, licenses, liability limitations, indemnification obligations, and any mandatory consumer rights.

Section 25 - Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, product pages, checkout notices, and any other policies or terms referenced on this website, constitute the agreement between you and us regarding your use of the website and purchases from our store.

Any failure by us to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

Any ambiguity in these Terms will be interpreted in accordance with applicable law, including any mandatory rule that protects consumers.

Section 26 - Governing Law and Jurisdiction

These Terms are governed by the laws of Italy.

If you are a consumer, this choice of law does not deprive you of any mandatory consumer protection rights that you may have under the laws of your country of residence.

If you are a consumer, any dispute will be subject to the competent court determined by applicable consumer protection and jurisdiction rules.

If you are not a consumer, any dispute will be subject to the competent courts determined under applicable Italian law.

Section 27 - Changes to These Terms

The most current version of these Terms is available on this page.

We may update, change, or replace any part of these Terms by posting updates on the website.

Changes apply from the date they are posted, unless a different date is stated or applicable law requires otherwise.

Changes to these Terms do not affect orders already placed, except where required or permitted by applicable law.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

Section 28 - Contact Information

Questions about these Terms should be sent to:

Ali Ribelli Edizioni Srls
Via Begani 42
04024 Gaeta (LT)
Italy

Email: info@mycatportal.com
P.IVA: IT03145500595
Codice Univoco: BA6ET11